Regional Enforcement Specialist - Part-Time

Job description

We are seeking an experienced Regional Enforcement Specialist to support content integrity, user safety, and platform trust initiatives within a global technology environment.

The successful candidate will review and assess complex content moderation and enforcement cases, apply policy guidelines consistently, identify emerging platform risks, and collaborate with cross-functional stakeholders to ensure accurate and timely enforcement decisions.

This role is ideal for professionals with experience in Trust & Safety, content moderation, incident response, investigations, or online operations who are passionate about maintaining safe online communities.

Key Responsibilities

• Review and action content enforcement cases accurately and within established service level agreements (SLAs).
• Apply platform policies, community standards, advertiser policies, commerce policies, and other operational guidelines consistently.
• Utilize strong contextual understanding and analytical judgment when assessing complex or sensitive content.
• Participate in investigations involving escalated or high-priority cases.
• Collaborate with internal stakeholders including Policy, Legal, Operations, Product, and other cross-functional teams to resolve ambiguous cases.
• Maintain a high level of accuracy and quality in enforcement decisions.
• Escalate cases requiring additional review or expertise through established channels.
• Stay current on policy updates, operational processes, enforcement standards, and workflow changes.
• Identify emerging content trends, user behavior patterns, and platform risks, providing actionable insights to internal teams.
• Contribute to AI and machine learning improvement initiatives by supporting content quality reviews and contextual assessments.
• Support a global operational model, which may occasionally require flexibility outside standard business hours.

Requirements

• Minimum 3 years of experience in Trust & Safety, content moderation, online operations, incident response, investigations, crisis management, or a related field within the technology industry.
• Experience handling high-volume review queues while maintaining strong quality standards.
• Ability to interpret, understand, and consistently apply complex operational policies and guidelines.
• Strong analytical and decision-making skills with the ability to evaluate nuanced situations and make sound judgments under time-sensitive conditions.
• Experience working with cross-functional stakeholders and navigating complex operational issues.
• Excellent written and verbal communication skills.
• Familiarity with content moderation tools, workflow systems, or case management platforms.
• Ability to work with potentially sensitive, graphic, or objectionable content in a professional manner.

Preferred Qualifications

• Experience identifying trends, risks, and emerging online behaviors.
• Exposure to AI, machine learning, or language model evaluation projects.
• Experience in investigations, escalations management, or risk assessment functions.
• Data analysis and reporting capabilities.

What You'll Gain

• Opportunity to work within a global Trust & Safety and platform integrity environment.
• Exposure to high-priority escalations and complex operational challenges.
• Collaboration with diverse stakeholders across multiple business functions.
• Experience contributing to emerging AI and content quality initiatives.
• Opportunity to influence operational improvements through insights, trend analysis, and risk identification.

Success Measures

• Consistently achieving quality and accuracy targets in enforcement decisions.
• Timely completion of assigned operational and project deliverables.
• Effective identification and communication of emerging risks and trends.
• Strong cross-functional collaboration and operational execution.

We regret to inform that only shortlisted candidates will be notified

EA Reference: R22104900 Zheng Qimei

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544