Remedy Developer/Consultant - Part-Time

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Remedy developer/Consultant. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

· Primary Purpose:

To solution, design, develop, implement and support BMC Remedy & BMC Helix tools.

JD - RESPONSIBILITIES

· Collaborate with stakeholders to gather operational requirements and translate them into effective BMC Remedy & BMC Helix solutions.

· Advise on tools technology adoption based on business & technical consideration. Propose integration strategies, according to best practices, for the various technology components to achieve a holistic solution.

· Design, develop, configure, test, implement, support and maintain BMC Remedy & BMC Helix solutions.

· Able to undertake the day-to-day support and maintenance of BMC Remedy & BMC Helix ITSM systems such as incident support, troubleshooting, administration, system audits, performance tuning, BMC Remedy & BMC Helix application upgrades and patching activities.

· Collaborate with IT teams and stakeholders to integrate BMC Remedy & BMC Helix with other systems and tools.

· Lead in POC/POV, product evaluation and tech refresh activities.

MANDATORY SKILLS/Experience:

· Remedy Administration and Developer

· Minimum 6-8 years’ experience in IT;

· Minimum 5 years’ experience with implementation and support of BMC Remedy & BMC Helix modules

Technical Skills

· Must have ITIL, BMC Remedy & BMC Helix certifications.

· Five (5) or more years of experience as a Remedy Technical Consultant, with hands-on experience in ground up implementations with BMC Remedy & BMC Helix modules & portal:

• Development (Active Links, Filters, Escalations, Form customizations, Workflow Design, SLMs, SR Catalogues, Approval Mappings, Debugging, Reporting, Dashboards, CMDB, Foundation data, UI/UX customization, etc)

• Version upgrades and Patch Management

• Scripting (Angular JS, JavaScript, PowerShell, CSS, HTML, Python)

· Experience in developing and consuming APIs to integrate BMC Remedy and BMC Helix with third-party applications.

· Excellent troubleshooting and problem-solving skills related to BMC Remedy & BMC Helix.

· Working knowledge and familiarity of Active Directory, LDAP, XML, Oracle, operating systems (Windows & Linux), is a plus.

Soft Skills:

· Good People management skill.

· Strong analytical and problem-solving skills.

· Initiative with positive working attitudes and customer services oriented.

· Independent and goal-oriented

· Strong teamwork and interpersonal skills

· Excellent verbal and written communication skills to effectively convey technical concepts to non-technical stakeholders.

· Willing to work after office hours.

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

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