Senior Voice Engineer, SIP, Ribbon SBC, VoIP (Contract) - Part-Time

Senior Voice Engineer, SIP, Ribbon SBC, VoIP (Contract)

Location: Singapore
Contract Type: 12 months Contract (Extendable & Convertible)
Keywords: Ribbon SBC, Sonus SBC, SIP, VoIP, Cisco Voice, Avaya, Genesys,Session Border Controller

Role Overview
We are looking for an experienced Voice Engineer with strong expertise inRibbon/Sonus Session Border Controllers (SBC), SIP and enterprise VoIPtechnologies to support a global engineering team. This role combines hands-onengineering with project delivery, solution design and stakeholdercommunication across large-scale voice infrastructure initiatives.

Key Responsibilities

• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
• Support the delivery of business and infrastructure transformation projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
• Provide local software and hardware support requiring complex integrated configurations in the areas of Sonus/Ribbon SBC (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, with integrations to products such as Avaya, Cisco, and Genesys.
• Complete SIT testing, document results, develop and write scripts, MOP and low-level designs for implementation and configuration of Sonus/Ribbon SBC, SecureLogix, Intrado E911 and associated integrations.

Job Requirements

• 10+ years' experience in telecommunications, enterprise voice or unified communications engineering.
• Strong experience with Ribbon/Sonus Session Border Controllers (SBC) and SIP/TDM trunking.
• Strong understanding of SIP, RTP/RTCP, ISDN, H.323, MGCP, H.248 and voice codecs.
• Experience supporting enterprise VoIP environments integrating Avaya, Cisco and/or Genesys.
• Experience with LAN/WAN networking, QoS, bandwidth analysis and troubleshooting.
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual.
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
• Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Experience with configuration and support experience in a complex multi-layered network environment.
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
• Experience working under tight deadlines and high-pressure environment.
• Excellent troubleshooting and analytical skills.
• Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.