ServiceNow Technical Analyst (HRSD) Contract - Part-Time

Role Overview

We are seeking a skilled ServiceNow Technical Analyst with hands on experience in the HR Service Delivery HRSD & CSM module. The ideal candidate will have strong technical expertise in ServiceNow platform configuration, HR workflows, and at least 3 full lifecycle HRSD implementations. This role involves working closely with HR and IT teams to design, build, and support scalable HR service solutions.

Key Responsibilities

• Lead and support end to end implementation of ServiceNow HR Service Delivery solutions
  Configure HRSD modules including Case Management, Employee Center, HR Services, and Lifecycle Events
• Participate in at least 3 full lifecycle HRSD & CSM implementations from requirement gathering to deployment and support
• Design and configure workflows, business rules, UI policies, catalog items, and automation scripts
• Develop and maintain ServiceNow integrations with external HR systems and enterprise applications
• Customize ServiceNow HRSD applications using best practices and platform standards
• Collaborate with HR stakeholders to understand business processes and translate them into ServiceNow solutions
• Analyze existing HR processes and recommend improvements using ServiceNow capabilities
  Design scalable and efficient HR service workflows
• Implement integrations using REST APIs, SOAP APIs, and middleware tools
• Ensure seamless data flow between HR systems, payroll systems, and ServiceNow platform
• Provide ongoing support, troubleshooting, and enhancement of HRSD modules
• Monitor system performance and ensure platform stability and compliance
• Documentation and Best Practices
• Prepare technical documentation, solution designs, and process workflow.

Requirements

• Minimum 5 to 8 years of IT experience
• At least 3 end to end ServiceNow HRSD implementation lifecycle experience is mandatory
• Strong experience in ServiceNow platform with focus on HR Service Delivery module
• Hands on experience in Flow Designer, Workflow Editor, Business Rules, Script Includes, and
• Strong understanding of ServiceNow data model and platform architecture
• Experience with REST and SOAP integrations
• Good understanding of HR processes such as onboarding, offboarding, employee lifecycle events, and case management
• Familiarity with enterprise HR systems and workflows
• Strong analytical and problem solving skills
• Good communication and stakeholder management abilities
• Ability to work in cross functional teams
• ServiceNow Certified Implementation Specialist HRSD certification preferred
• Experience in large enterprise ServiceNow implementations
  Exposure to other ServiceNow modules such as ITSM or CSM is an advantage