Solution Designer - CRM And POS - Part-Time

Role: Solution Designer - Telecom CRM and POS

JD:
Mandatory Skills & Experience:

• Minimum 3 years’ experience in evaluating business problems and developing solution designs for the CRM and POS areas

• Strong ability to collaborate effectively with business stakeholders, vendors, and offshore delivery teams, ensuring alignment across business, technology, and partner organizations.

• Excellent stakeholder management, communication, and presentation skills, with the ability to clearly communicate solution options, risks, dependencies, delivery status, and business impacts.

• Solid understanding of CRM and POS application ecosystems, including customer lifecycle management, sales processes, order management, and retail operations.

• Proven experience in solution design and architecture, translating business requirements into scalable, resilient, secure, and maintainable CRM and POS solutions.

• Experience integrating CRM and POS platforms with downstream systems such as billing, finance, receivables, inventory, and customer engagement platforms.

• Developing the requirements traceability matrix based on the business requirements showing that all requirements are either covered or explicitly rejected

• Hands-on technical expertise in enterprise applications, including system configuration, production support, troubleshooting, systems integration, batch processing, data migration, and data analysis.

• Strong analytical and problem-solving skills, with the ability to conduct impact assessments, identify dependencies, and recommend optimal solution approaches.

• Ability to lead solution workshops, drive technical discussions, and manage end-toend solution delivery across multiple cross-functional teams and vendors.

• Experience supporting digital transformation initiatives, ensuring solutions align with enterprise architecture standards, operational requirements, and business objectives.

• Support of production Incidents through root cause analysis to identify if the production issues were as a result of a design defect.