Solution Designer - Telecom - Part-Time

We are currently seeking suitable candidates for the position of Solution Designer to support our Telecom CRM and POS project.

Mandatory Skills & Experience:

• Minimum 3 years’ experience in evaluating business problems and developing solution designs for the CRM and POS areas
• Strong ability to collaborate effectively with business stakeholders, vendors, and offshore delivery teams, ensuring alignment across business, technology, and partner organizations.
• Excellent stakeholder management, communication, and presentation skills, with the ability to clearly communicate solution options, risks, dependencies, delivery status, and business impacts.
• Solid understanding of CRM and POS application ecosystems, including customer lifecycle management, sales processes, order management, and retail operations.
• Proven experience in solution design and architecture, translating business requirements into scalable, resilient, secure, and maintainable CRM and POS solutions.
• Experience integrating CRM and POS platforms with downstream systems such as billing, finance, receivables, inventory, and customer engagement platforms.
• Developing the requirements traceability matrix based on the business requirements showing that all requirements are either covered or explicitly rejected
• Hands-on technical expertise in enterprise applications, including system configuration, production support, troubleshooting, systems integration, batch processing, data migration, and data analysis.
• Strong analytical and problem-solving skills, with the ability to conduct impact assessments, identify dependencies, and recommend optimal solution approaches.
• Ability to lead solution workshops, drive technical discussions, and manage end-to-end solution delivery across multiple cross-functional teams and vendors.
• Experience supporting digital transformation initiatives, ensuring solutions align with enterprise architecture standards, operational requirements, and business objectives.
• Support of production Incidents through root cause analysis to identify if the production issues were as a result of a design defect.

Preferred Skills:

• Experience with China vendor BSS products, particularly in charging and billing domains.
• Experience in telecom billing and BSS environments, including consumer billing, billing cycles, rating and charging, and high-volume batch processing.
• Familiarity with system integration patterns, API-based architectures, and enterprise application ecosystem