Temporary Technical Support (Up To 3-Months; Hourly Rated) - Part-Time

Job Responsibilities:

1. IT Support (Basic)

• Provide first-level support for Windows-based systems (e.g., login issues, basic troubleshooting, software installation).
• Assist users with common IT-related queries and escalate more complex issues where necessary.
• Support setup and configuration of laptops, desktops, and peripheral devices.
• Ensure systems are updated with necessary patches and basic security practices.

2. Asset Management & Tracking (Basic)

• Maintain accurate records of IT assets, including laptops, accessories, and equipment loans
• Assist in updating and managing asset inventory lists.
• Perform basic asset checking, verification, and reconciliation.
• Support asset labelling and tagging for tracking and audit purposes.
• Assist in stock-taking exercises when required.

3. Administrative Support (Basic)

• Record and update loan registers and ensure proper documentation.
• Assist in filing, documentation, and data entry tasks.
• Support coordination of equipment requests and returns.
• Prepare simple reports or summaries when required.

4. AV (Audio-Visual) Support (Basic)

• Provide basic support for AV equipment (e.g., projectors, screens, microphones).
• Assist in setup and teardown for meetings, classes, or events.
• Troubleshoot minor AV issues during sessions.

5. Facilities Coordination (Basic)

• Assist in reporting facility faults (e.g., lighting, air-conditioning, furniture issues) through the appropriate channels.
• Follow up with term contractors or service providers to ensure timely resolution of reported issues.
• Monitor and track status of reported faults and update relevant stakeholders.
• Support basic checks of rooms and common areas to ensure readiness for use.

6. General Duties

• Maintain proper housekeeping of IT equipment and storage areas.
• Follow standard operating procedures and compliance requirements.
• Carry out any other ad-hoc duties assigned by the supervisor.

Pre-requisites:

• Basic knowledge of Windows operating systems and common office applications.
• Familiarity with IT equipment (laptops, printers, AV devices) is an advantage.
• Good organisational and record-keeping skills.
• Attention to detail and ability to handle administrative tasks accurately.
• Responsible, proactive, and willing to learn.
• Able to work independently as well as in a team.
• Prior experience in IT support, administrative, or facilities coordination roles will be an advantage.
• Basic understanding of asset management and facilities reporting processes.
• Good communication and interpersonal skills.