Voice Access Engineer - 12 Months Contract - Part-Time

Your new company

This is a multinational investment bank.

Your new role

• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
• Directly support business-initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
• Provide local software and hardware support requiring complex integrated configurations in the areas of Sonus/Ribbon SBC (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, with integrations to products such as Avaya, Cisco, and Genesys.

What you'll need to succeed

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
• 10+ Years telecommunications experience.
• Strong knowledge of session border controllers; Sonus/Ribbon GSX/7k Session Border Controller and SIP/TDM Trunking.
• Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, and codecs are required.
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
• Knowledge of LAN/WAN communications, switches and routers.
• Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email [email protected] for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D