New Patient Coordinator - Cancer Center - Temporary

Position Summary 

At Stony Brook Medicine, a New Patient Coordinator in the Cancer Center is the first contact between Stony Brook Medicine, the general public, and the private practice physicians population and must exemplify the highest level of guest relations.

Duties of a New Patient Coordinator may include the following but are not limited to:

•  Schedule appointments in Cerner/EWS scheduling system to fulfill the requirements of the department to include scheduling appointments for several providers, cancelling and viewing appointments, verification of patient registration, physician bookings, and limited triage.
• Respond to patient care inquiries, health information and referrals which may be considered sensitive and/or confidential.
• Provide quick responses to visitor/phone inquiries.
• Collect data and report on new patients and follow up on patient's care.
• Prepare reports for distribution to leadership related to volume and other performance metrics.
• Handle patient service recovery tasks and patient/customer service issues.
• Assist with training staff to operate Echo software platform and Cerner/EWS systems.
• Act as a backup and cross cover for Information Coordinator and/or Supervisor.
• Assist with training staff to operate various software platforms and Cerner/EWS systems.

This is a temporary position that may end at any time. 

Qualifications

Required Qualifications\: Bachelor's degree. Please Note\: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration. At least 3 years of customer service experience. Knowledge of medical terminology.  Data collection experience. High proficiency handling data extracts and preparation of metrics and spreadsheets. Must be computer literate and knowledgeable in MS Office. Experience and skill on focusing on details and accuracy, multi-tasking and follow-through. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distress family members). 

Preferred Qualifications\: 5 or more years of medical setting direct patient contact experience. Prior experience working with Cerner. Experience dealing with physician and patient inquires. Manager or Supervisor experience. Telephone console experience. Bilingual in English and Spanish. Experience working within Stony Brook Hospital. Experience working within Citrix applications. Experience verifying insurance.

Special Notes: Resume/CV and cover letter should be included with the online application.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary. 
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. 
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 5 panel drug screen*
• Successfully complete a Background Check investigation.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

 If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $54,344 - $66,244 / year.

The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The specific salary offer will be based on the candidate’s validated years of comparable experience.  Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location pay for UUP, CSEA & PEF full-time positions ($4000)

        

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.