Showroom Associate - Fulltime

WHO WE ARE:



Samuel & Sons has enjoyed more than three quarters of a century of making the impossible possible. And along the way, we've never lost sight of what matters most - the people who've helped us get where we are and the close-knit family feeling that encourages each of us to do our best. Samuel & Sons people have the drive to overcome any obstacle and the spirit to take on any challenge. As a family-owned company with an immense appreciation for its employees, Samuel & Sons is a great place to work. The opportunities are yours for the taking. And the benefits are among the best in the industry. Samuel & Sons continues to maintain its competitive advantage, achieve superior customer satisfaction and improve the overall company performance by creating an inclusive workplace that empowers each employee to make valuable contributions, be as unique as they are, and promote reaching their fullest potential. Samuel & Sons appreciates the rich diversity of the people in the communities where we work. Therefore, we aim to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued and all may contribute to the success of the organization.

Our Core Values

• We are CUSTOMERCENTRIC: The customer is at the heart of everything we do.
• We are HUMAN: See people as people deserving of our trust, respect, and integrity.
• We are UNITED: A community that supports each other through individual perspectives and collaboration.
• We are PASSIONATE: Driven and committed to being better every day.
• We PUSH BOUNDARIES: Move beyond what is by challenging assumptions and embracing change

ABOUT THE ROLE

The Showroom Associate supports the daily operations of our LA showroom, ensuring a seamless and elevated client experience in a luxury trade environment. This role is responsible for managing sample inventory, fulfilling and shipping sample/order requests, and maintaining showroom presentation standards.

This individual will also assist the showroom team with administrative tasks related to order, reserve, sample placement, and creation of new client account registration. The role requires strong organization, adaptability, and the ability to balance stockroom, operational, and client-facing responsibilities. The ideal candidate is a team player with a passion for design and a commitment to exceptional service.

WHAT YOU WILL DO

• Prepare, fulfill, and ship showroom and representative showrooms sample requests, ensuring accuracy, quality, and timely delivery.

• Maintain organized and accurate sample inventory, including memo sample trays, replenishment stock, and returned samples, and assist with biannual inventory cycle counts.

• Receive, inspect, and process incoming shipments, including new collections and display items, ensuring accurate handling and placement.

• Coordinate weekly transfers of display stock from the warehouse to the showroom, ensuring timely replenishment and accurate inventory records.

• Remove discontinued items from inventory and the showroom floor, maintaining accurate records and organized stock.

• Maintain a clean, organized, and visually appealing showroom, ensuring samples, displays, and sales tools reflect the Company's luxury presentation standards.

• Partner with the showroom sales team to support daily operations, respond to client needs, and contribute to a seamless sales and service experience.

• Provide professional and responsive client service by assisting with sample requests, order inquiries, product availability, and pickups, escalating complex matters as needed.

• Accurately process orders, reserves, sample placements, book requests, and new client account registrations in accordance with established procedures.

• Perform accurate and timely data entry, maintain client and order records, and support routine client service and administrative activities.

• Coordinate shipping, receiving, and stock checks, ensuring accuracy, timely follow-through, and effective communication with relevant teams.

• Communicate proactively with clients, internal teams, and management to address inquiries, resolve routine issues, and escalate concerns when appropriate.

• Adapt to changing priorities and support stockroom, administrative, and client-facing responsibilities to meet daily showroom needs.

WHAT WE’RE LOOKING FOR

Education & Experience

• High School Diploma or GED required
• Previous experience in customer service, retail, showroom operations, or administrative support

Technical Skills

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
• Strong data entry skills with attention to accuracy and detail.
• Ability to learn and navigate order processing, inventory management, and client account systems.
• Ability to manage professional email correspondence and routine client inquiries.
• Familiarity with shipping, receiving, and inventory processes preferred.

Soft Skills

• Strong organizational skills with the ability to manage multiple priorities.
• Excellent attention to detail and commitment to accuracy.
• Clear and professional written and verbal communication skills.
• Team-oriented mindset with a collaborative approach to work.
• Ability to prioritize tasks and adapt to changing needs in a fast-paced environment.
• Professional and customer-focused approach to client interactions.
• Dependable, proactive, and willing to learn new processes and responsibilities.
• Effective problem-solving skills with the ability to recognize when assistance or escalation is needed.

CORE COMPETENCIES

• Communication
• Adaptability
• Execution & Productivity
• Collaboration
• Accountability
• Client Focus

PHYSICAL REQUIREMENTS

• Ability to lift, carry, and move materials weighing up to 30 pounds.
• Ability to safely use a step ladder to access and organize merchandise.
• Ability to stand, walk, or sit for extended periods while performing showroom and stockroom duties.
• Ability to bend, reach, and handle samples, inventory, and display materials as required.

WHAT WE OFFER

• Competitive hourly rate plus incentive
• Comprehensive medical, dental, and vision insurance with HSA option
• 401(k) plan with a 4% company match
• 15 PTO days, floating holiday option, and paid holidays
• Collaborative and professional work environment

Samuel & Sons is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics and celebrates the diversity of its growing team.

We are unable to sponsor or take over the sponsorship of employment Visa at this time.

Recruitment agencies and consultants may not submit resumes/CVs directly to managers through this website. Samuel & Sons does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Samuel & Sons.

$21 hourly

Samuel & Sons, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. Samuel & Sons may ultimately pay more or less than the posted range, depending on candidate qualifications. This range may be modified in the future.