Programme Coordinator

Duties and Responsibilities

• Manage and maintain the clients' and database and P-files and ensure it is complete, accurate and updated regularly.
• Liaise with referring source, clients and AIC on program details.
• Plan and Manage the conduct of client and caregiver satisfaction surveys, compilre and analyse the results and prepare reports as required.
• Prepare weekly, monthly, bi-yearly reports and ad hoc reports etc.
• Respond to complaints/feedback from clients and family, conduct home visits if needed and take follow-up actions as necessary.
• Demonstrates and maintains good interpersonal skills with clients, staff and public at all times to build co-operation and trust.
• Provide psycho-social for patients and their families through case management, counselling, financial assessment amd recommend resources where necessary.
• Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients' health problems.
• Collaborate with other healthcare professionals abd family members/caregivers to determine appropriate care plan.
• Assist in the orientation and induction for new care staff
• Provide counselling for direct care staff.
• Provide coverage for Accounts/Admin Assistant.
• Conduct himself/herself professionally in his/her work and communication with others.
• Attend relevant training programmes to maintain skill competency
• Work and liaise with other THK divisions, agencies and organizations on all Home Care matters and issues.
• Any other ad hoc tasks as assigned by the Programme Manager.