Vice President, Operations

About the role

The Company is seeking a Vice President, Operations to own three interlocking pillars across Singapore (HQ), China, and the USA: Field Applications & Service, Operations (sourcing, logistics, and contract manufacturer/assembly management), and Quality Control. This is a hands-on, cross-functional leadership role accountable for product reliability in the field, end-to-end operational performance, and regulatory/quality compliance — with direct influence on how customers experience the product, day to day.

The role also carries forward responsibility for the Company's planned transition to self-assembly over the next 2–3 years, requiring the VP to build the operational, quality, and workforce foundations for an in-house assembly capability while continuing to manage contract manufacturers in the near term.

Key responsibilities:

Pillar 1: Field Applications & Service

Application Support

• Own applications support as a direct enabler of the commercial team’s selling effort — success is measured by flawless execution of customer evaluations and a delightful customer experience using Biobot products.

• Ensure consistent, high-quality execution of each customer's Standard of Work (SOW) for evaluations and clinical support.

• Build and run a continuous training program to raise the knowledge and skills of the applications support team over time.

• Define service standards and feedback loops with the commercial team so applications support performance is visible and tied to sales outcomes.

In-Market Engineering Support

• Own field servicing of installed systems, and manage accessory/compatibility across product generations and markets.

• Own the work instructions for product assembly, and continuously drive improvements in how the product is assembled.

• Own the training pathway that transfers updated assembly work instructions and improvements to contract manufacturers, ensuring CM assembly practice stays current with engineering changes.

• Define and track service KPIs (response time, first-time fix rate, parts availability) in support of the company’s warranty cost target (under 3% of revenue).

• Coordinate with applications on field service execution and ECN deployment.

Pillar 2: Operations (Sourcing, Logistics & Assembly)

Sourcing & Logistics

• Plan and manage overall supply chain strategy across all manufacturing and distribution geographies.

• Drive sourcing, planning, and buying activities for goods, materials, and services in line with cost targets.

• Define supplier management strategy to ensure efficient, reliable delivery of goods and services; own supplier delivery, cost, and quality performance against defined KPIs.

• Lead contract negotiations and ensure terms align with business objectives and regulatory guidelines.

• Define alternate component sourcing and qualification to safeguard supply continuity.

• Manage product costing and execute cost reduction strategies, including BOM and materials evaluation (e.g. stainless steel vs. aluminum).

Assembly (Contract Manufacturer Management today; Self-Assembly Build-Out ahead)

• Manage contract manufacturers and key suppliers responsible for current product assembly, including throughput, yield, and cost performance.

• Hold CMs accountable to the work instructions and quality standards; ensure timely adoption of engineering and process changes.

• Plan and lead the transition to self-assembly (anticipated 2–3 years out) — including site, equipment, workforce, and quality system readiness — in partnership with the CEO and relevant stakeholders.

• Ensure assembly processes, whether at CMs or in-house, meet ISO 13485 and other applicable regulatory requirements.

Pillar 3: Quality Control

• Ensure product quality and reliability across sourcing, assembly (CM and future self-assembly), and field deployment.

• Own the issue management process — intake, triage, root cause analysis, CAPA, and closure — for quality and field issues.

• Maintain compliance with ISO 13485 and relevant medical device quality system requirements across all sites and CMs.

• Drive supplier and process quality performance as part of overall product cost/quality optimization.

• Champion Quality360 initiative.

Cross-Pillar & Strategic Responsibilities

• Build common operational KPIs, reporting cadence, and escalation standards across Field Applications & Service, Operations, and Quality Control.

• Review and approve major contracts and negotiations to ensure terms align with business objectives and regulatory guidelines.

• Partner with the CEO and leadership team on product lifecycle management decisions, including cost and materials strategy.

• All other operational tasks aligned with business direction.

Requirements:

• Bachelor's degree or above in Engineering, or equivalent relevant qualification.

• 15+ years of progressive operations experience, including multi-site and multi-country responsibility.

• Operational experience in a medical device or medical product company strongly preferred.

• Direct experience with ISO 13485 and medical device quality systems strongly preferred.

• Strong supply chain background, including supplier management, sourcing, and cost negotiation.

• Experience managing contract manufacturers, including a track record of transitioning or scaling assembly operations (in-house build-out experience a plus).

• Experience overseeing applications support or clinical support functions in a way that directly supports commercial/sales outcomes.

• Demonstrated ability to lead Quality Control / issue management processes, including CAPA and root cause analysis.

• Strong project/program management and communication skills.

• Proven ability to lead cross-functional, cross-cultural, and cross-geography teams (Singapore, China, USA).

• Strong drive, initiative, and a keen sense of urgency.

• Good understanding of product life cycle management.