Retail Executive / Retail Assistant

Delcie’s Desserts & Cakes

Location: 1 min from Boon Keng MRT
Employment Type:
Full-time: Tue–Sun, 11am–8pm
Part-time: 11am–3pm / 3pm–8pm shifts available

About Delcie’s

At Delcie’s Desserts & Cakes, we are on a mission to redefine desserts for a healthier world.

We are a purpose-driven bakery specialising in inclusive bakes for people with dietary needs, including egg-free, dairy-free, no refined sugar, diabetic-conscious, allergy-friendly, vegan, baby-friendly, gluten-free, and Halal-certified options.

Our customers often come to us because they or their loved ones have been told they “cannot” enjoy regular cakes or desserts. Our role is to help them feel safe, included, and confident again.

We are looking for a responsible and service-oriented Retail Executive / Retail Assistant to manage daily shop operations, prepare customer orders, maintain food hygiene standards, and serve walk-in and phone customers with care.

This is a hands-on role suitable for someone who enjoys working in a bakery retail environment and takes pride in cleanliness, order accuracy, and customer experience.

Key Responsibilities

1. Shop Opening, Closing & Daily Setup

• Prepare the retail shop for daily operations before opening

• Set up cake display, product shelves, counters, signage, and packaging materials

• Ensure products are displayed neatly, attractively, and according to store standards

• Check product availability, expiry dates, labels, and presentation

• Maintain cleanliness of the retail area, chiller, display shelves, counters, and customer-facing spaces

• Assist with closing duties, stock checks, cleaning, and end-of-day settlement where required

2. Food Hygiene & Safety

• Follow proper food handling, hygiene, and sanitation procedures at all times

• Ensure cakes and desserts are handled safely and hygienically

• Maintain clean workstations, tools, packaging area, and retail area

• Follow allergen-awareness and cross-contact prevention practices

• Ensure products are labelled and packed correctly according to customer dietary needs

• Report any food safety, quality, or product concerns immediately to the manager or kitchen team

3. Cake Garnishing, Packing & Order Preparation

• Assist with simple cake finishing and garnishing for collection and delivery orders

• Prepare cakes, cupcakes, sliced cakes, cookies, and desserts according to order requirements

• Check order details carefully, including flavour, size, dietary requirement, message card, candles, cutlery, and delivery/collection timing

• Pack orders neatly and securely for self-collection, delivery, or third-party pickup

• Take product photos when required for order verification before handover

• Coordinate with kitchen and delivery teams to ensure orders are ready on time

4. Walk-In Customer Service

• Welcome customers warmly and assist them with product recommendations

• Explain product options clearly, especially for customers with dietary concerns such as diabetes, allergies, vegan needs, gluten-free needs, baby-friendly options, or Halal requirements

• Help customers choose suitable cakes, slices, cookies, or gift items based on their needs

• Handle cashiering, payments, receipts, and basic order entry accurately

• Recommend suitable add-ons such as candles, toppers, cookies, sliced cakes, or gift packaging where appropriate

• Maintain a calm and reassuring tone when serving customers with health or dietary concerns

5. Phone Enquiries & Order Support

• Answer phone enquiries politely and professionally

• Provide basic product, pricing, collection, delivery, and order information

• Direct complex dietary or custom order enquiries to the appropriate team member when needed

• Take clear messages and ensure follow-up is done properly

• Support customers with urgent or same-day order enquiries where applicable

6. Inventory & Retail Support

• Monitor retail stock levels and inform the manager when items are running low

• Assist with receiving, arranging, and replenishing retail products

• Support festive, seasonal, and promotional product setups

• Ensure packaging materials, candles, cutlery, bags, and retail supplies are well-stocked

• Help maintain an organised and efficient retail workspace

What We’re Looking For

• Responsible, punctual, and able to work independently

• Friendly and confident in speaking to customers

• Careful with details, especially order accuracy and dietary requirements

• Comfortable working in a hands-on bakery retail environment

• Able to follow hygiene, food safety, and store procedures

• Willing to learn about healthier, allergy-friendly, diabetic-conscious, vegan, and Halal bakery products

• Able to stand for retail shifts and assist with packing, display, and shop setup

• Prior retail, F&B, bakery, cashiering, or customer service experience is preferred but not compulsory

• Basic English communication is required

• Basic Mandarin or other languages are a plus

Suitable For Someone Who

• Enjoys serving customers with patience and care

• Takes pride in cleanliness and presentation

• Is organised and careful with order details

• Wants meaningful work beyond ordinary retail

• Is interested in healthier food, inclusive desserts, and community impact

• Can stay calm during busy periods and manage tasks responsibly

Why Join Delcie’s?

• Be part of a purpose-driven bakery helping people with dietary needs enjoy desserts safely

• Learn specialised product knowledge in healthier and inclusive baking

• Work in a meaningful retail role where customer trust matters

• Gain hands-on experience in bakery operations, customer service, food hygiene, and order fulfilment

• Convenient location, 1 minute from Boon Keng MRT

• Opportunity to grow with a health-focused Singapore brand

To Apply

Please send your resume and a short introduction about yourself.

Tell us:

1. Whether you are applying for full-time or part-time

2. Any retail, F&B, bakery, or customer service experience

3. Why you are interested in joining Delcie’s