EBUY PTE. LTD.
EBUY PTE. LTD.

 EBUY PTE LTD, established in 2013, well known in its industry; is the nation’s leading distributor of fresh produce. We supply daily fresh vegetables and fruits as well as dried provisions to food service providers, retailers, restaurants and hotels. We also extended our services to individual household island wide with great supplies of fresh and dried provisions. With the current count of 140 employees strong and growing, we are able to cover all aspects of the business. We manufacture delicious dim sum and noodles, we are capable of packing orders on a real-time basis and lastly, we obtain experienced delivery team to send the order to your preferred location across the island. Ebuy strives to become a household brand to the People of Singapore, and become the staple distributor across the F&B industry.

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Customer Service

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$1,800 - $2,200 / monthly



Job Description

Job Description

  • Handle calls promptly by providing accurate and timely information, alternatives and solutions to customer orders.
  • Handle online orders, queries and feedback from web, apps & emails.
  • Respond to customer queries and concerns with the aim of achieving excellent service standard.
  • Follow up promptly with customers to resolve issues.
  • Provide respondents’ feedback to respective departments to improve customer experience.
  • Introduce and share products with customers (upselling).
  • Perform after- call administration work such as updating customer data details, filing and all related matters.
  • Work 5.5 days a week.

QUALIFICATIONS & REQUIREMENTS

  • Open for fresh graduate who is customer service oriented.
  • Good written & oral language in Chinese skills to communicate with Mandarin speaking Customers and staff.
  • Able to work in fast-paced environment.
  • Proficient in Microsoft Office (Word, Excel).
  • Organised, meticulous, passionate to learn and adaptable to change.
  • Team player with positive attitude.

 Location: 32 QUALITY ROAD 618804.  How to get there?

 Location: 32 QUALITY ROAD 618804.




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