RMA CONSULTANTS PTE LTD


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Temp Staff (Customer Service) (3-5 months, Immediate, S$9.50-$11.50 per hour)

  Company :     Working Hours :  

  Job Type :  

Part Time

  Salary :  

$1,500 - $1,900 / monthly



Job Description

Jobscope 

• Asking questions in Virtual Assistant (VA), AskJamie, and noting down questions that VA does not answer well.

• Drafting questions and answers for the VA to increase its knowledge.

• Working on existing knowledge gaps in the VA and sourcing for answers to the questions.

• Identifying answers that need to be modified/improved.

• Check on training done by external vendor and verifying that the training is done correctly (ie questions are matched to the right answer).

• Provide weekly report on additional knowledge added to VA.


Requirements

• Good command of English, good writing skills as job scope includes drafting master questions and answer for AskJamie.

• IT savvy, advantage if prior experience in chat bots programme.

• Comfortable with liaising with internal colleagues.

• Self-starter in identifying gaps in the knowledge of the chat bot and providing answers to fill the gap.

• Minimum Degree holder as required by client.


Working hours

• 8.30am to 6pm (Mon to Thu) and 8.30am to 5.30pm (Fri). 1 hour lunch break.


Working locations

• Work from home till further notice.

• Client office: Botanical Gardens.


Additional info: 

• Salary: $9.50-$11.50 per hour

• Start date: Immediate

• Duration: 3-5 months

• This is outsource role


If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Kezia at [email protected] and Nadiah at [email protected] | 64941417 or 62987159


All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.


Nadiah Nasir 

EA Licence No. 93C4403

EA Regn. No. R1547667

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