Restaurant Manager @ Nilai
*Manage daily Front of the House and Back of the House restaurant operations.*Provide superior service and maximize customer satisfaction.*Respond efficiently and accurately to customer complaints.*Organize and supervise shifts.*Appraise staff performance and provide feedback to improve productivity.*Determine future needs for goods, kitchen utensils and cleaning products.*Ensure compliance with sanitation and safety regulations.*Oversee restaurant''s good image and suggest ways to improve it.*Maintain operational costs and identify measures to cut waste.*Create detailed reports on weekly, monthly and annual revenues and expenses.*Train new and current employees on proper customer service practices.*Apply policies and protocols that will maintain future restaurant operations.
5,000 - 6,000 (MYR)
Required work experience
*Proven work experience as a Restaurant Manager, Restaurant General Manager or similar role.*Proven customer service experience as a manager.*Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.*Strong knowledge with restaurant management software, like OpenTable and PeachWorks.*Excellent leadership, motivational and people skills.*Possess at least Bachelor''s Degree in Business Administration; Hospitality Management or Culinary Schooling is a plus.