Workplace values, like empathy, are an essential aspect of any work environment. Whether you work from home or need to be in an office, employees need to adhere to certain unspoken standards of work ethics.
In other words, workplace values can be considered as a set of guiding principles that will help to shape the way you and your colleagues work together. When specific values are shared to be expected in order to work together in a professional setting, fewer misunderstandings will occur.
A happier, more cohesive and understanding environment will grow out of such a nurturing environment. And that’s got to be a win-win situation for everyone.
With all that being said, what are some of these workplace values that can help to improve the overall quality of your work environment?
In this article, you will be able to find out more about the workplace value of empathy and 3 ways you can practice empathy at your office.
What is empathy?
Sure, you and I know what the term generally asks of anyone in a social setting. However, what exactly does it mean?
According to Lexico.com, empathy refers to “the ability to understand and share the feelings of another”. Keep in mind that the concept of empathy is vastly different from sympathy too!
When placed into the context of a working environment, empathy can take on many forms at the workplace. As with any workplace value, we use empathy as a guiding principle to help us make better decisions as a colleague, and more importantly, as an individual.
How then we can apply it at the workplace? Read on to find out 🙂
How to practice empathy at the office?
Practicing the workplace value of empathy at the office doesn’t actually call for much effort! Meaning to say, that it does not need to be big or outlandish gestures.
We practice empathy through the simple, and daily acts of our everyday lifestyle. As such, here are 3 steps you can take to start practicing empathy within your own office space.
Practice active listening
Practicing active listening is one of the first steps you can take to practice empathy at the workplace.
Most individuals have a routine to keep to when working at the office. They probably have to check, clear and send out some emails at the start of the day. Subsequently, they work towards clearing items off their checklist.
Social interactions with colleagues, as such, tend to take a backseat. However, it is important that when attempting to practice empathy, one ensures they are listening actively.
It’s in the little things. Mind your body language. Keep all distractions away. Maintain eye-contact with your colleague who is speaking with you. Nod, smile and keep yourself approachable before, during and after the conversation.
Understand the situation they find themselves in. Place yourself in their shoes. It’s the best way to get to know what they are going through. And so, practicing active listening is one way to practice the workplace value of empathy!
Avoid making assumptions
One can practice empathy at the workplace simply by avoiding the act of making assumptions!
At work, each employee is assigned to a set of responsibilities, tasks, and projects. As such, we all have one or another item to take ownership for. However, we all have our fair share of bad days too. Things get out of hand.
As such, when your colleagues didn’t meet a specified deadline, give them the benefit of the doubt. You may not know the real reason behind why they didn’t manage to complete the task. Perhaps, they may be troubled with issues they can’t share quite as openly.
Avoid making assumptions when your colleagues seem to be out of balance. Instead, practice compassion. Offer help if and when you can to help better the situation.
Thus, avoiding the act of making assumptions is one way to practice the workplace value of empathy!
Ask questions
The third, but perhaps, the most effective way you can practise the workplace value of empathy is by asking questions.
On top of listening actively, paying attention to your colleagues and asking the right questions can help you get a better sense of their troubles. With that being said, don’t just be focused on identifying what the problem is. Get to the root of the issue and plan to overcome it.
Ask things like, “How can I help to take some of the stress off?” or “Shall we work on this task together?” You can also take special care to ensure that your questions are specific in nature, rather than general. This can help to send a message of genuineness in your actions.
Take the initiative to ask questions at the right time. Encourage your colleagues to practice the same habits whenever they notice someone stressed at work. You’d be practicing the workplace value of empathy in no time!
What's next?
And there you have it – a piece on an absolutely critical workplace value of empathy. We hope the information in this article has helped you get a clearer idea of how you can better practice empathy at the workplace.
Instilling workplace values, like the above, at your office can rake in numerous benefits for every employee. Remember, a little effort can go a long way to ensure a happy and successful workplace for everyone!
Keep a lookout for other workplace values we will be discussing as part of this series soon! Searching for a new workplace that practices these workplace values? On the hunt for a new job?
If you’re on the lookout for jobs within other industries that are nonetheless located in Singapore, here’s an article that shares with you the top 19 job portals in Singapore.
No matter the industry or the position, remember to visit GrabJobs to find a job opportunity in Singapore easily!